Automated Creative is a SaaS platform that makes and optimises ad creative using live data and insight. Our mission is to help brands turn impressions into intelligence.

We’re the only strategically-led dynamic ad platform that helps clients learn why their creative works, and use that insight to inspire the next thing. Eight years in, we’re already trusted by Mars, McDonald’s, Bose, Diageo, Lipton, Reckitt, Formula 1 and more.

AC is scaling rapidly and we’re building a team of advertising- and technology-obsessed people to help us take things to the next level.

We’re 38 people globally, with HQ in London plus teams in Toronto and Singapore. You’ll be joining a business that is scaling fast but still has that scrappy, hands-on energy where everyone gets stuck in.

You can read more about our work here. We also host:

• A weekly podcast about the future of advertising
• A show interviewing marketers on their favourite ads

Why this role exists

We’re seeking a strategic and commercially-minded leader to own and grow our Self-Serve / SaaS client base, one of the most dynamic and high-potential areas of Automated Creative.

This hybrid role combines Customer Success, Partnerships, and Strategic Growth. You’ll lead a team of four client leads and executives, collaborating closely with product, sales, and creative teams to ensure clients not only succeed on our platform, but also scale their creative and marketing programs with us.

You’ll be the face of our self-serve business, accountable for retention, expansion, and client satisfaction, while building strong, value-driven partnerships with global brands and agencies. Ideally, you’ll bring experience in MarTech, Creative Tech, or agency-side account management, someone who understands the workflows behind social campaigns, creative production, and marketing technology platforms.

This is a high-impact role for someone who thrives in fast-paced, cross-functional environments and is excited by the chance to shape how top brands engage with innovative creative technology.

Key Responsibilities

Client & Team Leadership

Lead and develop a team managing SaaS/self-serve clients across multiple markets (brands and agencies)
Set and maintain best-in-class client success practices, including QBRs, growth planning, and proactive communication
Ensure smooth operations and delivery across all accounts, with clear alignment on expectations and timelines
Serve as the senior escalation point for complex client or platform issues

Partnership & Growth Strategy

Build and strengthen strategic client relationships, positioning AC as a long-term partner
Identify and drive upsell, expansion, and partnership opportunities
Collaborate with Sales to support renewals and secure new business within existing accounts
Work closely with Product to influence the roadmap based on client feedback and unmet needs

Strategic & Commercial Impact

Develop and implement commercial strategies for growing our self-serve business
Monitor client and product performance to spot risks, opportunities, and inefficiencies
Define and refine success metrics around retention, product usage, expansion, and advocacy
Identify opportunities to scale processes while maintaining a high-quality client experience

Skills we’re looking for

6+ years’ experience in customer success, partnerships, or digital strategy, ideally in SaaS, MarTech, Creative Tech, or agency-side account management
Experienced in leading a small team, managing four direct and indirect reports, and developing their skills.
Hands-on experience with SaaS platforms and managing campaigns across Meta, TikTok, Snap, Google Ads, DV360, or similar channels, including setting up campaigns, monitoring performance, troubleshooting issues, and advising clients on optimisation
Familiarity with MarTech or Creative Tech platforms and workflows that connect creative, media, and performance
Data-driven, able to turn insights into actions, communicate results clearly, and make strategic recommendations
Commercially minded, confident in identifying growth opportunities, driving upsells, and contributing to revenue targets

How You Work

A strong relationship-builder, comfortable engaging senior client stakeholders and navigating complex accounts
Understands how creative drives media performance and can advise clients accordingly
Process-oriented and scalable thinker, able to identify inefficiencies and implement solutions that support growth
Self-sufficient, curious, and proactive, thriving in fast-paced, high-growth environments

What success looks like

Success in this role means driving high client satisfaction and retention across our Self-Serve / SaaS business, growing revenue through upsells and expansions, and building trusted relationships with senior client stakeholders.

You will lead and develop a high-performing team, collaborate effectively across product, sales, and creative functions, and use data-driven insights to optimise campaigns and deliver measurable client results. Success also means continuously improving processes and workflows to support scalable growth, while positioning Automated Creative as a strategic partner to some of the world’s most innovative brands.